Veni Vidi Exploravi by POLAND TOUR Terms and Conditions

Terms and Conditions

Terms and Conditions of the website www.venividiexploravi.com operated by POLAND TOUR Maciej Robak, ul. Nowogrodzka 50/54, 00-695 Warsaw, Poland. NIP: 1181554552, REGON: 361393178

§ 1 Introduction

These Terms and Conditions define the general terms, conditions, and method of sales conducted through the online entity www.venividiexploravi.com (hereinafter referred to as the “Online Store”) and specify the terms and conditions for the provision of services.

These Terms and Conditions define the rules for making purchases in the Store and the rules for using the Customer account. By making a purchase or registering an account in the Store, the Customer accepts the provisions of the Terms and Conditions.

1.   General Provisions

  1. The entity operates a tour operator business in a stationary office and online. Orders for travel services are accepted via the website www.venividiexploravi.com and by email.
    1. All services offered are legally marketed in Poland and the European Union.
    1. Prices are quoted in EUR or PLN and include all components, including VAT (gross prices). They do not include transaction fees.

2.   Ordering Process

  1. To place an order, the Customer may select any tour available for purchase on the website or contact the office by email to receive a tour quote along with a payment link.
    1. The Store confirms receipt of the order by email.
    1. Order processing begins after payment is credited to the account.
    1. If the order cannot be fulfilled due to incomplete information or the unavailability of the product/service, the Store will notify the Customer via the email provided when placing the order.

3.   Right of Withdrawal from the Contract

  1. The Customer has the right to withdraw from the contract without giving a reason within 14 days of booking the trip. This does not apply to the purchase of airline tickets, entrance tickets, or hotel reservations, which are non-refundable. This also does not apply to services already used by the customer within 14 days of purchasing them (last-minute bookings).
    1. The Store will refund all payments made, including delivery costs, to the customer no later than 14 days after receiving the notice of withdrawal.

4.   Complaints and Guarantees

  1. Complaints should be submitted in writing to the following email address: info@venividiexploravi.com, providing your contact details, order number, and a detailed description of the basis for the complaint.
    1. The Store will review complaints within 14 days of receipt.

5.  Payment link system by Stripe

  1. The payment link system is supported by Stripe and offers:
    1. traditional bank transfer made to the bank account number
    1. payment cards
    1. The entity providing online payment services for card payments is Stripe. Available payment methods via payment cards include:
      1. Visa
      1. Visa Electron
      1. Mastercard
      1. MasterCard Electronic
      1. Maestro.
      1. Deferred payments: Blik Płacę Później, PayPo, Twisto, PragmaPay

§ 2 Definitions

  1. Business Days – means weekdays from Monday to Friday, excluding public holidays.
  2. Delivery – means the actual act of delivering the Goods specified in the order to the Customer by the Seller, through the Supplier.
  3. Customer – means the entity to which services may be provided electronically, in accordance with the Terms and Conditions and legal provisions, or with whom a Contract may be concluded.
  4. Consumer – means a natural person entering into a legal transaction with a business entity that is not directly related to their business or professional activity.
  5. Entrepreneur – means a natural person, legal entity, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal transaction directly related to their business or professional activity.
  6. Entrepreneur with Consumer Rights – means a natural person entering into a Sales Agreement directly related to their business activity, when the content of the Sales Agreement indicates that it is not of a professional nature for that Business Entity, arising in particular from the subject of their business activity, disclosed pursuant to the provisions of the Central Registration and Information on Business.
  7. Regulations – means these regulations
  8. Seller – POLAND TOUR Maciej Robak ul. Nowogrodzka 50/54, 00-695 Warsaw, Poland, NIP: 1181554552, REGON: 361393178
  9. Goods – means the product/service presented by the Seller via the Store Website.
  10. Durability – the ability of the product to maintain its functions and properties during normal use or the ability of the service to be used at a specified time and place.
  11. Service – means the service presented by the Seller via the Store Website.
  12. Contract – means a contract concluded remotely, under the terms specified in the Terms and Conditions, between the Customer and the Seller.

Privacy Policy

Introduction

Veni Vidi Exploravi operated by POLAND TOUR Maciej Robak ul. Nowogrodzka 50/54, 00-695 Warsaw, Poland, NIP: 1181554552, REGON: 361393178 is committed to protecting the privacy of its customers and users. This Privacy Policy explains how we collect, use, and protect personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other regulations.

Personal Data Administrator

POLAND TOUR Maciej Robak ul. Nowogrodzka 50/54, 00-695 Warsaw, Poland, NIP: 1181554552, REGON: 361393178, is Personal Data Administrator.

Scope of Data Collected

We collect data such as: name, email address, delivery address, phone number, payment details, device and browser information, website interaction data, and other data necessary to provide services.

Purposes of Data Processing

We process personal data for the following purposes:

  • Fulfilling sales contracts and delivering ordered products.
  • Communicating with customers and providing support.
  • Conducting marketing activities and analyzing website traffic.

Data processing is based on:

  • User consent.
  • The need to perform the contract.
  • Legal obligations incumbent on the Controller.
  • The Controller’s legitimate interest.
  • Data recipients

Data may be shared with external service providers supporting the company’s operations, including IT system providers, courier companies, and marketing agencies, provided that an appropriate level of data protection is ensured.

Data Transfers Outside the EEA

Personal data is generally not transferred outside the European Economic Area. In exceptional cases, if necessary, appropriate safeguards will be provided.

User Rights

Every user has the right to access, rectify, erase their data (“right to be forgotten”), restrict processing, transfer data, and object to processing.

Data Retention Period

Data is retained for the period necessary to achieve the purposes for which it was collected, in accordance with applicable regulations.

Security Measures

We use a variety of technical and organizational measures to protect personal data against unauthorized access or other forms of misuse.

Cookies and Tracking Technologies

This website uses cookies and other technologies for functional, analytical, and marketing purposes. Users can control the use of cookies through their browser settings.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. All updates and modifications will be published on our website.

Contact

If you have any questions or concerns regarding the processing of your personal data or our Privacy Policy, please contact us by email: venividiexploravi@polandtour.eu or by phone at +48 22 623 83 90, or via the contact form.

This Privacy Policy aims to ensure transparency and understanding of how Veni Vidi Exploravi operated by POLAND TOUR Maciej Robak, Nowogrodzka 50/54, 00-695 Warsaw, Poland, NIP: 1181554552, REGON: 361393178, processes personal data in accordance with applicable law, including in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). For full compliance and security, we recommend regular consultation with the current versions of the regulations and, if necessary, seeking legal assistance.